EP117 – Managing client expectations – Dec 22 2014

This week on WPwatercooler we will be discussing how to go about managing your clients expectations.

Show airs Dec 22 at 11am PT / 2pm ET / 7PM UTC

  1. The Client is always right.
  2. Email is the worst form of communication.
  3. Don’t react.
  4. Shut up and listen.
  5. Take ownership.
  6. Don’t assume.
  7. Keep your promises.
  8. Tell your client you aren’t perfect.
  9. Honesty is the best policy.
  10. You cannot over-communicate.

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